Frequently Asked Questions

When you sign up, you'll be asked to choose your preferred conversation style. You can choose between two options:

Open Mode – Free-flowing conversation

Choose Open Mode if you want to practice speaking naturally and build confidence through relaxed, one-on-one conversations.

Each session is independent, so you can talk about topics that interest you, improve your fluency, expand your vocabulary, and enjoy meaningful conversations at your own pace.

Best for you if you want to:

• Practice speaking regularly.
• Improve fluency and pronunciation.
• Maintain your language skills.
• Talk about topics that interest you.
• Enjoy flexible, natural conversations.

Guided Mode – Structured conversation

Choose Guided Mode if you have a specific goal and want a structured learning experience.

Together with your language coach, you'll follow a personalized Conversation Journey, where each session builds on the previous one to help you achieve your goal—whether it's preparing for a job interview, business meetings, travel, presentations, or an exam.

Best for you if you want to:

• Prepare for a job interview.
• Practice business meetings.
• Improve presentations.
• Prepare for an oral exam.
• Get ready for travel.
• Achieve a specific goal with a personalized learning plan.

Which one should I choose?

• Choose Open Mode if your goal is to speak more naturally, gain confidence, and enjoy flexible conversations.
• Choose Guided Mode if you have a specific objective and want your coach to guide you through a structured plan to help you achieve it.

Whichever you choose, you'll enjoy personalized one-on-one conversations with an experienced native-speaking language coach.

 Booking a session only takes a few steps:

• Browse the Find Coach section.
• Use the filters to find the right coach for you.
• Open the coach's profile and click Book.
• Choose an available date and time.
• Confirm your booking.

You'll receive a confirmation email with all the details of your session.

 Our cancellation policy is designed to be fair to both students and coaches:

• More than 12 hours before class: Free cancellation, full credit refund
• Less than 12 hours before class: No refund (100% penalty, credit is lost)
• No-show: No refund
• Reschedule: You can reschedule your session to another date and keep all your credits

If you need help or have special circumstances, please contact support@mylinguameeting.com.

 We believe learning a language should be a flexible, personalized, and stress-free experience. That's why we offer:

• Authentic conversations with native-speaking coaches, passionate about helping you achieve your language goals.
• A flexible credit system, with no subscriptions or long-term commitments.
• Built-in video calls for a seamless learning experience.
• Verified ratings and reviews from real students, helping you choose the coach that's right for you.
• A friendly support team, always ready to help whenever you need assistance. 

Credits are used to book sessions with any coach on our platform.

• Each credit is worth $1 USD.
• Buy credits from your Wallet whenever you need them.
• Spend your credits to book the sessions you want.
• Your credits never expire.

Example: A 30-minute session starts at just 7 credits ($7 USD).

 We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express, Diners Club, and JCB)
• Debit cards

All payments are processed securely through Stripe.

Unused credits are generally non-refundable. However, we review refund requests on a case-by-case basis.

If you'd like to request a refund:

• Contact our support team and explain your request.
• We'll review your case within 2–3 business days.
• If approved, your refund will be issued to your original payment method.